Privacy Policy
Last updated: January 27, 2026
Viddycom Ltd ("we", "us", or "our") operates the Viddycom mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
1.1 Account Information
When you create an account using Apple Sign-In or Google Sign-In, we collect:
- Email address
- User ID (unique identifier)
- Display name (if provided)
1.2 Waitlist Information
When you join our waitlist, we collect:
- Email address
- Referral code (if used)
- Signup timestamp
1.3 Device Information
When you submit feedback, we may collect:
- Device model
- Operating system version
- App version
1.4 Voice Commands
Important: Voice commands are processed on-device using iOS Speech Recognition. Your voice recordings are NOT transmitted to our servers. We only receive the text transcription of commands for processing by our AI systems when on-device matching is insufficient.
1.5 Photos and Videos
All photos and videos you capture remain on your device. Viddycom does not upload, access, or store your media files on our servers.
1.6 Analytics Data (Anonymized)
We collect anonymized usage data to improve our service:
- Feature usage frequency
- App performance metrics
- Crash reports (anonymized)
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our service
- Process your subscription and payments
- Send you updates about Viddycom (with your consent)
- Respond to your feedback and support requests
- Improve our app and develop new features
- Detect and prevent fraud or abuse
3. Third-Party Services
We use the following third-party services:
| Service | Purpose | Data Shared |
|---|---|---|
| Supabase | Authentication, database, storage | Account info, feedback |
| RevenueCat | Subscription management | User ID, purchase data |
| Mixpanel | Analytics | Anonymized usage data |
| Firebase Crashlytics | Crash reporting | Anonymized crash data |
| Google Gemini API | Natural language processing | Command text only (no audio) |
4. Data Retention
We retain your personal data only for as long as necessary:
- Account data: Until you delete your account
- Waitlist data: Until app launch or you unsubscribe
- Voice data: Not retained (processed on-device)
- Analytics: 12 months (anonymized)
When you delete your account, your personal data is removed within 30 days.
5. Your Rights (GDPR/UK GDPR)
If you are in the UK or European Economic Area, you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain processing of your data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, use the in-app contact details or contact us.
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption in transit (TLS/SSL)
- Encryption at rest
- Secure authentication (OAuth 2.0)
- Regular security audits
7. Children's Privacy
Viddycom is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please use the in-app contact details. This is the fastest way to reach us and ensures your request is properly tracked.
Viddycom Ltd
United Kingdom